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Service Detail - Customer Response

Service Name: Customer Response
Service Phone: 206-553-3000
Service Fax: 206-684-2034
Service Mail Stop: KSC-TR-0324
Description: The Customer Response Office serves as the liaison between King County Metro Transit and the many users of its services. This office is usually the only office most customers call or visit when they have a commendation, complaint or service request. Responsibilities include the documentation and processing of customer comments received via telephone calls, letters, emails, or in-person; the administration of the Customer Assistance Tracking System (CATS); the Transit Education Program and the Youth Field Trip Program.
Instructions: Please use the online comment form: https://metro.kingcounty.gov/cs/metro-feedback.html
Service TTY: 206-684-2029
Keywords: bus complaints, bus complaint, bus driver complaints, driver complaints, bus driver commendations, bus driver compliments, complaints, commendations, customer service, bus pass, pass, bus passes, ticketbook, ticketbooks, ticket book, ticket books, fares, what to pay, how to pay, purchase passes, reduced fare, route maps, route map, park and ride signs, park and ride sign, park & ride signs, park and ride signs, park and ride information sign, park and ride information signs, park & ride information sign, park & ride information signs, transit center signage, metro tunnel signage, boarding locations, bus stops, bus stop, bus flags, schedule holder, schedule holders, rider alerts, rider alert, transit map, transit maps, bus shelters, bus shelter, schedule strips, fare media, transfers, Waterfront Streetcar maps, Waterfront Streetcar map
 

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Place Name Phone
King Street Center  

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